Warranty Policy

Last Updated: February 2, 2026
Company Name: Jiahe County Wudong Trading Co., Ltd.
Address: Room E02, 3rd Floor, Building 7, Tantang Industrial Park (within the compound of Chenzhou Huihong Technology Co., Ltd.), Jiahe County, Chenzhou City, Hunan Province
Legal Representative: Zhang Ermin
Unified Social Credit Code: 91431024MAK5KTCA4F

Lomtrixj Product Warranty Policy

Welcome to Lomtrixj! We specialize in tools and 3C products in the U.S. To protect your legal rights, we offer a comprehensive after-sales warranty service. Please read this policy carefully to understand the warranty details.

1. Customer Service Contact Information

If you have any questions regarding the product warranty process (such as applying for warranty, checking progress, or troubleshooting), please contact us using the channels below. We will respond promptly during business hours:

• Official Email: service@lomtrixj.com

• Contact Phone: +86 19245741084

• Customer Service Working Hours: Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00)

2. Warranty Period and Scope

1. Warranty Period:
All tools and 3C products sold by Lomtrixj in the U.S. come with a one-year (12 months) free warranty, starting from the date you receive the product. The warranty period is calculated from the order delivery confirmation date. If no receipt proof is available, the warranty will be based on the shipping date, with an extension of 3 business days (to account for the 5-7 business day shipping time).

2. Warranty Scope:
During the warranty period, if the product experiences quality issues due to factors not caused by the user (e.g., malfunction, performance issues, faulty parts not caused by human damage), and the product shows no signs of intentional damage or unauthorized disassembly, we will offer free repairs or parts replacement.

3. Exclusions from Warranty:
The following situations are not covered by the free warranty, but you may inquire about paid repair options:

• Damage caused by human factors (e.g., collision, dropping, water damage, unauthorized disassembly, modification, improper use, etc.)

• Normal wear and tear, scratches, or stains caused by non-quality issues

• Products that are beyond the one-year warranty period

• Products without valid order proof or unverified purchase information

• Damage caused by force majeure (e.g., extreme weather, natural disasters)

3. Warranty Application Process

1. Submit an Application:
If your product encounters a malfunction that falls within the warranty scope, please submit a warranty request via the official email service@lomtrixj.com. Provide the following information:

• Order number

• Product name and model

• Delivery date

• Description of the malfunction (photos/videos are helpful)

• Contact information and delivery address

2. Fault Verification:
Our customer service will contact you within 2 business days to verify the fault and your warranty eligibility. We will confirm if the issue qualifies for warranty and provide further instructions.

3. Product Return:
If the product qualifies for warranty, please send the defective item to the specified return address (return shipping costs are initially borne by you). Please ensure the product is packed properly to avoid further damage and include the order number and your contact information.

4. Repair and Return Shipping:
Upon receiving the product, we will complete the repair or parts replacement within 5-7 business days (if parts are out of stock, we will notify you). After repairs, we will bear the return shipping cost and provide you with a tracking number. The actual delivery time is 5-7 business days.

4. Important Notes

1. Order-related Issues:
You may edit or change order details within 12 hours after placing the order. If any changes cause issues verifying your warranty eligibility, you will need to provide additional proof.

2. Retaining Proof:
Please keep your order screenshot, payment records, and other proof to help verify your information during the warranty process.

3. Warranty Rights:
For products repaired under warranty, the remaining warranty period will be calculated based on the original start date and will not be extended.

4. Paid Repairs:
For products that fall outside the warranty scope or have exceeded the warranty period, please contact us for information about paid repair options.

This policy applies only to tools and 3C products sold by Lomtrixj in the U.S. If you have any questions, please feel free to contact us through the channels mentioned above during our customer service working hours. We are happy to assist you.