Frequently Asked Questions
Last Updated: February 2, 2026
Company Name: Jiahe County Wudong Trading Co., Ltd.
Address: Room E02, 3rd Floor, Building 7, Tantang Industrial Park (within the compound of Chenzhou Huihong Technology Co., Ltd.), Jiahe County, Chenzhou City, Hunan Province
Legal Representative: Zhang Ermin
Unified Social Credit Code: 91431024MAK5KTCA4F
Lomtrixj Frequently Asked Questions (FAQ)
1. General Information
How can I contact you?
You can contact us via email at service@lomtrixj.com or by phone at +86 19245741084. Our customer service hours are Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00), and we will promptly assist you with any inquiries.
What products do you sell, and where do you operate?
We focus on high-quality tools and 3C products in the U.S., including various practical tools, digital accessories, and more, to meet both everyday and professional needs.
2. Orders and Shipping
How long does it take to ship my order, and when will I receive it?
For in-stock orders, we typically ship within 1-2 business days (excluding weekends and holidays). After shipment, the actual delivery time is 5-7 business days, depending on the shipping progress.
Can I modify my order after placing it?
You can contact our customer service within 12 hours of placing your order to edit or change your order details (such as delivery address or product specifications). After 12 hours, the order will enter the shipping preparation process and cannot be modified.
3. Pricing and Taxes
Is the price displayed on the product page the final price? Does it include taxes?
Yes, the prices for all our tools and 3C products already include the applicable taxes within the U.S. There are no additional taxes or hidden fees—what you see is the final amount you will pay.
Do I need to pay customs duties for my purchase, and who is responsible for it?
Customs duties will be applied strictly according to the customs policies of your shipping address. Any customs fees are the buyer's responsibility. We do not cover customs costs, and you will need to pay them in full according to local customs requirements to ensure smooth customs clearance.
4. After-Sales and Other Questions
What should I do if I receive a product with issues?
If you receive a product with quality issues, please contact us during customer service hours via email or phone. Provide your order number, a description of the product issue, and relevant evidence, and we will offer a solution based on our after-sales policy.
How can I track my order after it ships?
After your order is shipped, we will update the tracking information. You can contact our customer service for the tracking number to monitor the real-time shipping and delivery progress.