Lomtrixj User Service Information
Welcome to Lomtrixj! We specialize in tools and 3C products in the United States. To ensure a smooth shopping experience and clear understanding of our services, we are providing the following core service information and important details. If you have any questions, feel free to contact us for assistance.
1. Core Service Information
(1) Customer Service Contact Information and Working Hours
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Official Customer Service Email: service@lomtrixj.com
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Phone Number: +86 19245741084
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Customer Service Working Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00)
Reminder: If you encounter any issues during your shopping experience, please contact us through the above channels during our working hours. We will respond promptly and resolve your concerns.
(2) Order and Shipping Information
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Order Editing/Changes:
You may contact customer service within 12 hours after placing an order to request edits or changes to the order information (such as shipping address, contact details, etc.). After 12 hours, the order will enter the shipping preparation process and changes will no longer be supported. -
Shipping Time:
For orders with available stock, we usually process shipping within 1-2 business days (excluding weekends and U.S. public holidays), without delay to normal fulfillment. -
Delivery Time:
After the order is shipped, the actual delivery time is typically 5-7 business days, with the exact delivery progress depending on the logistics carrier.
2. Important Pricing and Tax Information
To avoid any confusion regarding product pricing, taxes, and customs duties, please note the following:
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Product Price and Domestic Taxes:
The prices displayed for all tools and 3C products on the platform already include relevant domestic taxes in the United States, with no hidden charges. The amount shown at checkout is the final amount you need to pay, and no additional domestic taxes are required. -
Customs Duties:
Customs duties will be strictly applied according to the customs policies and relevant laws in your delivery location. Lomtrixj does not bear any customs-related fees. If your order incurs customs duties during the clearance process, you will be responsible for paying them in accordance with local customs requirements to ensure smooth clearance and delivery.
3. Additional Reminders
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Please carefully verify your shipping address, contact details, and other information when placing an order to ensure accuracy and completeness. Incorrect information may lead to shipping and delivery issues.
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If you have any questions about order status, shipping progress, pricing, taxes, or fees, we recommend contacting customer service via the official email or phone number. We will address each of your inquiries.
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This information applies solely to Lomtrixj services for tools and 3C products in the United States. Any updates or changes will be publicly announced on the platform.