Payment Policy

Last Updated: February 2, 2026
Company Name: Jiahe County Wudong Trading Co., Ltd.
Address: Room E02, 3rd Floor, Building 7, Tantang Industrial Park (within the compound of Chenzhou Huihong Technology Co., Ltd.), Jiahe County, Chenzhou City, Hunan Province
Legal Representative: Zhang Ermin
Unified Social Credit Code: 91431024MAK5KTCA4F

Lomtrixj Payment Policy

Welcome to Lomtrixj! We specialize in tools and 3C products in the U.S. To ensure a smooth and secure payment experience for you, we have developed this Payment Policy. It covers key details about pricing, taxes, payment methods, and payment security. Please read this policy carefully before placing your order. If you have any questions, feel free to contact us.

1. Customer Service Contact Information

If you encounter any issues during the payment process (such as payment failure, payment information inquiries, or order payment status inquiries), please contact us through the following channels. We will respond promptly during business hours and assist you in resolving any issues:

• Official Email: service@lomtrixj.com

• Contact Phone: +86 19245741084

• Customer Service Working Hours: Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00)

2. Pricing and Taxes

1. Domestic Taxes Included:
All tool and 3C products listed on Lomtrixj platform are priced with U.S. domestic taxes included (excluding customs duties). The amount shown on the payment page is the final amount you need to pay, with no additional hidden taxes or fees in the U.S., making your shopping experience simple and transparent.

2. Customs Duty Regulations:
Customs duties will be charged according to the local customs policies and legal regulations of your delivery location. Lomtrixj does not cover any customs duties. If your order incurs customs duties during clearance, you will need to pay the duties as per your local customs' requirements to ensure the order reaches you smoothly.

3. Supported Payment Methods

To accommodate various payment preferences and meet U.S. customers' needs, we offer several secure and convenient mainstream payment methods, including credit cards and third-party payment platforms. These include:

• American Express:
  Supports all types of American Express credit cards that comply with U.S. payment standards. The payment process is simple and efficient, with real-time payments, instant order confirmation, and fast shipment processing.

• Mastercard:
  A globally accepted payment method compatible with most Mastercard credit and debit cards in the U.S. The process is easy, with no complex steps involved, allowing for a smooth payment experience.

• VISA:
  Widely accepted, VISA credit and debit cards are supported, making it convenient for most U.S. users. The payment process is secure and seamless, with immediate feedback on payment status.

• PayPal:
  A well-known global third-party payment platform, allowing you to pay without revealing sensitive card information. By linking your PayPal account, you can complete payments with convenience and privacy protection, which is ideal for customers who prefer third-party payment services.

• Klarna:
  A flexible and convenient payment platform that offers multiple payment options, such as installment payments or deferred payments. You can choose a payment plan that suits your financial situation, reducing the burden of a one-time payment.
  
  

4. Payment Security Guarantee

Lomtrixj takes your payment security and personal privacy very seriously. We implement multiple industry-leading security measures to ensure the safety of your payments, so you can shop with peace of mind:

1. End-to-End Encryption:
We use SSL encryption technology to securely encrypt all your payment details (including credit card numbers, payment passwords, personal information, contact details, etc.) during transmission, ensuring no data is exposed, altered, or stolen.

2. Official Payment Channels:
All payment methods are processed through official, secure channels. We strictly adhere to international payment security standards and U.S. payment regulations. We do not store your full credit card numbers or payment passwords to minimize the risk of data leakage.

3. 24/7 Security Monitoring:
We have a dedicated payment security monitoring system that operates 24/7 to monitor all transactions in real-time. The system intelligently detects and blocks suspicious transactions (such as fraud, abnormal payments, and unauthorized access). If any suspicious activity is detected, we will contact you immediately via your provided contact details to verify and prevent any potential loss.

4. Privacy Compliance:
We fully comply with U.S. privacy protection laws. All payment and personal information is used solely for order processing, verification, and after-sales support. We will never disclose, sell, or share your information with third parties (except as required by law).

5. Payment and Order-Related Notes

1. Order Editing and Changes:
You can edit or change your order details (such as delivery address, product specifications, etc.) within 12 hours after placing the order. After 12 hours, the order will enter the payment confirmation and shipping preparation process, and changes will no longer be supported. Please double-check your order details before making the payment.

2. Shipping Time Association:
Once payment is successfully confirmed, if the products you ordered are in stock, we will ship them within 1-2 business days (excluding weekends and public holidays). The actual delivery time will be 5-7 business days, depending on the shipping carrier’s delivery progress.

3. Payment Confirmation and Status Inquiry:
After successful payment, the system will generate an order and send a payment confirmation email along with order details to the email you provided. If you do not receive the confirmation email, you can inquire about your payment status and order progress via email or phone.

4. Payment Failure Handling:
If payment fails, it could be due to reasons such as insufficient credit limit, incorrect payment details, network issues, or payment channel maintenance. Please check your card status, payment details, and try again, or use an alternative payment method. If the problem persists, feel free to contact customer service for assistance in troubleshooting.

This Payment Policy applies only to tool and 3C product orders from Lomtrixj in the U.S. If you have any questions or need assistance with a specific payment-related issue, please contact us during our customer service working hours. We are happy to assist you.