Privacy Policy

Last Updated: February 2, 2026
Company Name: Jiahe County Wudong Trading Co., Ltd.
Address: Room E02, 3rd Floor, Building 7, Tantang Industrial Park (within the compound of Chenzhou Huihong Technology Co., Ltd.), Jiahe County, Chenzhou City, Hunan Province
Legal Representative: Zhang Ermin
Unified Social Credit Code: 91431024MAK5KTCA4F

Lomtrixj Privacy Policy

This Privacy Policy applies to all users who purchase tools, 3C products, and use services through Lomtrixj in the United States. It aims to clearly explain how we collect, use, store, and protect your personal information, as well as your privacy rights. We strictly comply with relevant U.S. privacy protection laws and regulations and respect and protect your personal privacy.

1. Personal Information We Collect

To process your orders, provide shipping, customer service, and after-sales support, we only collect the necessary information for delivering our services, including but not limited to:

• Order and Transaction Information: Name, shipping address, phone number, email address, payment method-related information (excluding complete payment passwords, verification codes, and other sensitive information), order number, purchased product details, payment records, and shipping/logistics information.

• Customer Service and Communication Information: Records of communication with us through email (service@lomtrixj.com) or phone (+86 19245741084), order editing/change requests, after-sales inquiries, complaints, and feedback.

• Essential Usage Information: Platform access records, basic device information (used only for security verification, no sensitive device data is collected).

2. Purpose of Using Personal Information

We only use your personal information within the following legal, clear, and necessary scope and do not use it for unauthorized purposes:

• Order Fulfillment: Processing your order, completing payments, arranging shipments (stocked orders typically ship within 1-2 business days, excluding weekends and holidays), logistics delivery (actual delivery in 5-7 business days), and processing editing/change requests within 12 hours after the order is placed.

• Customer Service: Responding to your inquiries, checking order status, handling after-sales issues, providing logistics tracking, and troubleshooting services.

• Security Assurance: Preventing fraud, unauthorized transactions, and abnormal activities, ensuring account and transaction security, identifying and preventing security risks.

• Compliance and Optimization: Complying with U.S. laws and regulations, optimizing service experiences in an anonymized and de-identified manner, and not conducting unauthorized targeted marketing based on personal information.

3. Storage and Protection of Personal Information

Lomtrixj takes the security of your personal information seriously and implements multiple technical and management measures to protect information from leakage, tampering, damage, or unauthorized access:

• Encryption Protection: We use internationally accepted encryption technology to encrypt personal information, payment information, and order data during transmission and storage.

• Access Control: Strictly limit data access rights, only authorized staff for order fulfillment, customer service, and security verification can access data. All access is traceable.

• Security Protection: Data is stored on secure servers that meet U.S. security standards, equipped with firewalls, intrusion detection, antivirus systems, and regularly performing security checks and vulnerability fixes.

• Data Retention Period: We store data only for the necessary period to fulfill the purposes described in this policy and in accordance with legal retention requirements. After this period, personal data will be anonymized or securely deleted.

4. Sharing and Disclosure of Personal Information

We commit not to sell, rent, or disclose your personal information to any unrelated third parties, except in the following legal or necessary situations, and we require the recipient to comply with the same privacy protection standards:

• Necessary Sharing for Fulfillment: Sharing necessary order, shipping, and payment information with logistics providers and payment institutions, solely for order fulfillment and transaction completion.

• Legal Compliance Disclosure: Disclosing necessary information in accordance with U.S. laws, regulations, or judicial or regulatory authorities' legal requirements.

• Authorized Sharing: Sharing relevant information with designated third parties upon your explicit written consent.

5. User Privacy Rights

You have the following legal rights regarding your personal information, and we will respond to your legitimate requests during customer service hours (Monday to Friday, 9:00 AM to 6:00 PM UTC+8:00):

• Inquiry and Correction: You can query your order information and personal data, and request corrections if you find any errors or omissions.

• Order Editing: Within 12 hours after placing an order, you may request editing or changes to the order according to the platform's rules.

• Deletion and Account Cancellation: Under applicable laws and platform rules, you may request the deletion of unnecessary personal data or account cancellation.

• Complaints and Feedback: If you have concerns about our data processing practices or find privacy risks, you can contact customer service for feedback.

6. Customer Service and Contact Information

If you have any questions about this Privacy Policy, need to exercise your privacy rights, report privacy security issues, or file an infringement complaint, you can contact us through the following channels. We will handle your inquiry in a timely manner during our business hours:

• Official Email: service@lomtrixj.com

• Phone Number: +86 19245741084

• Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00)

7. Policy Updates and Applicability

We reserve the right to update and revise this Privacy Policy based on legal regulations, business adjustments, and security needs. The revised policy will be publicly announced on the platform and will take effect immediately after the announcement.

This policy applies only to services related to tools and 3C products sold and operated by Lomtrixj in the U.S. It complements the platform's transaction rules regarding order shipments, deliveries, order editing, and after-sales services, without any conflicts.

By continuing to use our services, you agree to this policy and any future revisions. If you do not agree, you may stop using the services and contact us to handle your related information.