about Us

Last Updated: February 2, 2026
Company Name: Jiahe County Wudong Trading Co., Ltd.
Address: Room E02, 3rd Floor, Building 7, Tantang Industrial Park (within the compound of Chenzhou Huihong Technology Co., Ltd.), Jiahe County, Chenzhou City, Hunan Province
Legal Representative: Zhang Ermin
Unified Social Credit Code: 91431024MAK5KTCA4F

About Us | Lomtrixj

Welcome to Lomtrixj! We are a subsidiary of Jiahe County Wudong Trading Co., Ltd., specializing in tools and 3C products for the U.S. market. Our mission is to provide high-quality, cost-effective products and a convenient, thoughtful shopping experience for U.S. customers. With professionalism and integrity, we aim to be your trusted shopping partner.

1. Company Overview

Our parent company, Jiahe County Wudong Trading Co., Ltd., is a legally registered and compliant business with a complete product supply chain and professional service system. We focus on delivering premium tools and 3C products to the U.S. market, covering various categories, including practical tools, digital accessories, and more, to meet your daily and professional needs.

Company registration information (ensuring transparent and compliant operations):

• Legal Representative: Zhang Ermin

• Unified Social Credit Code: 91431024MAK5KTCA4F

• Company Address: Room E02, 3rd Floor, Building 7, Tantang Industrial Park (within the compound of Chenzhou Huihong Technology Co., Ltd.), Jiahe County, Chenzhou City, Hunan Province

2. Our Service Philosophy

Focusing on the U.S. tools and 3C product market, we always adhere to the philosophy of "Quality First, Service Above All, Transparency and Integrity." From product selection to order fulfillment, from customer service consultations to after-sales follow-up, we strive for meticulousness and efficiency at every step to ensure a worry-free shopping experience. We promise no tricks, no hidden fees, and always put user needs at the core, offering clear and transparent services.

3. Core Service Details (Everything You Need to Know)

(a) Customer Service and Inquiries

Whether you have questions about orders, shipping queries, information changes, after-sales needs, or product-related inquiries, you can reach out to us through the following channels, and we will respond promptly and provide patient assistance:

• Official Email: service@lomtrixj.com

• Phone Number:+86 19245741084

• Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00)

Inquiries and messages outside of working hours will be replied to promptly on the next business day, ensuring that none of your needs are overlooked.

(b) Order and Shipping Services

1. Order Editing/Changes: To accommodate your needs, you can contact customer service within 12 hours after placing your order to edit or change order information (e.g., shipping address, contact details). After 12 hours, the order will enter the preparation and shipping process, and no further changes can be made. Please check your information promptly after placing the order.

2. Shipping Time: Orders with available stock will be shipped within 1-2 business days (excluding weekends and U.S. public holidays). We will not delay the stocking process as long as the product is in stock.

3. Delivery Time: After shipping, the estimated delivery time will be 5-7 business days, with slight variations based on your shipping address and logistics routing. We will track the shipment throughout the process to ensure your package arrives smoothly.

(c) Pricing and Taxes Explanation (Transparent, No Hidden Fees)

1. Product Pricing: All tool and 3C product prices displayed on our platform include U.S. domestic taxes. The amount shown at checkout is the final amount you need to pay. There are no hidden charges, and you won’t need to pay any additional U.S. taxes when placing or paying for your order.

2. Customs Duties: Customs duties are strictly in accordance with local customs policies and laws of your delivery location. Lomtrixj does not bear any customs-related costs. If your order incurs customs duties during clearance, you will need to pay the required amount to the customs authorities to ensure smooth clearance. We will assist by providing the necessary documentation to help clear customs.

4. Our Commitment

As a legally registered and compliant business, we adhere to a strict operational framework, following U.S. laws, regulations, and industry standards to ensure product quality, service compliance, and user information security. We always put the customer first, continually optimizing our product supply chain and service system, ensuring each order is fulfilled with care, and serving each user with dedication. Our goal is to become the trusted tool and 3C product service provider for U.S. customers.

Thank you for choosing Lomtrixj. Your trust and support are our greatest motivation. In the future, we will continue to focus on quality and service optimization to bring you better products and an even more enjoyable shopping experience. We look forward to working together with you!

We declare that lomtrixj is an independent fast fashion retailer and has no affiliation with any other luxury brands.