Last Updated: February 2, 2026
Company Name: Jiahe County Wudong Trading Co., Ltd.
Address: Room E02, 3rd Floor, Building 7, Tantang Industrial Park (within the compound of Chenzhou Huihong Technology Co., Ltd.), Jiahe County, Chenzhou City, Hunan Province
Legal Representative: Zhang Ermin
Unified Social Credit Code: 91431024MAK5KTCA4F

We specialize in offering high-quality tools and 3C products in the U.S. — from everyday home tools to digital accessories, each item is carefully selected to provide you with a worry-free and trustworthy shopping experience. To ensure a smooth process from placing your order to receiving your package, we've outlined the most common concerns regarding orders, shipping, pricing, and taxes. After reading this, you’ll have everything you need to shop without any surprises!

1. Keep Our Contact Information Handy, Reach Out Anytime

If you have any questions during your shopping experience — whether about your order, shipping progress, or after-sales support — feel free to contact us. We’ll respond promptly:

• Official Email: service@lomtrixj.com

• Phone Number: 19245741084

• Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00)

Messages and inquiries outside of working hours will be replied to promptly on the next business day. We never miss any of your requests.

2. What You Need to Know After Placing Your Order

1. Can I Edit My Order?
You can edit or change your order within 12 hours of placing it.
If you notice any errors in your shipping address or want to adjust the product specifications, don’t worry! You can contact customer service within 12 hours of placing your order, and we will assist with the changes. However, please note that after 12 hours, the order will enter the preparation and shipping process, and we won’t be able to make any changes to the order. So, be sure to double-check your details soon after placing your order!

2. Shipping & Delivery Times – Clear and Transparent
We understand how eager you are to receive your new products, so we’ve made our shipping and delivery times as clear as possible:

• Shipping Time: Orders with available stock will be shipped within 1-2 business days (excluding weekends and U.S. public holidays). We will ensure no delay in stock preparation, as long as we have the product in stock.

• Delivery Time: Once shipped, your order will typically arrive within 5-7 business days. Delivery times may vary slightly depending on your shipping address and the logistics carrier, but we will closely follow up on the logistics to ensure your package arrives as soon as possible.

3. Pricing & Taxes: No Hidden Fees, Everything is Transparent

Many of you may be concerned about hidden fees in the pricing or who will bear the customs duties. Here’s a clear explanation to avoid any confusion:

1. Product Prices Include Domestic Taxes, No Extra Fees
The prices of all tools and 3C products you see on Lomtrixj are already inclusive of relevant domestic taxes in the U.S. There are no hidden fees! The price displayed at checkout is the final amount you will pay, and there will be no additional taxes when placing or paying for your order. It's simple and transparent.

2. Customs Duties Are the Responsibility of the Buyer
It’s important to note that customs duties are not included in the domestic tax fees. Customs duties will be strictly in line with the customs policies of your delivery location. You, as the buyer, are responsible for paying any customs duties.

If your order incurs customs duties during the clearance process, you need to pay the required amount directly to the customs authorities. We will assist by providing you with the necessary documentation for customs clearance to ensure smooth delivery.

4. Choose Lomtrixj – More Than Shopping, It's a Trustworthy Experience

We specialize in tools and 3C products in the U.S., always prioritizing the user experience. Here’s what makes Lomtrixj stand out:

• Carefully Selected Products: We ensure every product is of high quality.

• Simplified Shopping Process: Making ordering and payment more convenient for you.

• Order Tracking: We track every step of your order from preparation to delivery, so you always know where your package is.

• Professional Customer Service: Our team is here to solve any issue you might have.

Whether you need practical home tools or cost-effective 3C accessories, Lomtrixj has what you need. We adhere to a policy of “Quality First, Service Above All,” without tricks or hidden charges, just a simple, reliable shopping experience for every U.S. customer.

Stay tuned to our blog for more tips, new product releases, and after-sales advice!

If you have any other questions that haven’t been addressed, feel free to reach out to us via email or phone. Lomtrixj is always here to ensure you have a worry-free shopping experience!